Start by checking whether you're entitled to a new replacement. Check the law governing retail, UK laws aren't US laws, and under uk law I've never heard of a new replacement needing a refurb sticker, so from where I'm standing, an alarm bell has already started ringing. I partly agree with Dinggus, as it's a device repaired to 'as new', but if you're expecting factory fresh new, only your sale of goods laws and warranty laws know for sure I was told by another company (Dell) a few years ago that if a new device or component was removed from the original packaging to be tested, it must be labeled 'refurbished' even if it has never been sold before. I received a 'refurbished' replacement from Dell that had a 'Power On Hours' of 2 hours, so I guess that that was really a new unit. Obviously, I can't check every component to see if it is new, but ideally, I want to check as many components as possible. I was told by another company (Dell) a few years ago that if a new device or component was removed from the original packaging to be tested, it must be labeled 'refurbished' even if it has never been sold before. I received a 'refurbished' replacement from Dell that had a 'Power On Hours' of 2 hours, so I guess that that was really a new unit. To determine if the device is a Surface 2 or Surface Pro 2, check the back of the kickstand: - Surface 2 devices contain the text Windows RT below the Windows logo - Surface Pro 2 devices contain the text Windows 8 Pro below the Windows logo. The Surface Pro 3 has a multi position kickstand with the text Surface inscribed. It is available in silver only. The back of the kickstand contains the text Windows 8 Pro below the Windows logo. How can the answer be improved? ![]() I have the whole chat in my email. If I get a used unit, would MSFT store exchange it with a new unit? I'm going to assume you've never bought something refurbished? I bought a refurbished 2009 27' iMac and it arrived as if it was new. New packaging and everything, couldn't tell a difference and saved a few hundred. New is not the same thing as 'look new'. Can you imagine a car dealer telling you it's a 'new' car even though it's a 'look new' car? This just open a can of worms. To your other question: I almost never buy refurbished (unless new is unavailable) because I tend to buy things and use them for very long time and I do expect them to last. I'm going to assume you've never bought something refurbished? Why do you assume that? I buy most of my electronics refurbished and have NEVER had a problem. Dell stuff for example HAS to be sold through their refurb store as it is built to order, and often it's never sold - so they sell it that way. I bought a refurbished 2009 27' iMac and it arrived as if it was new. New packaging and everything, couldn't tell a difference and saved a few hundred. Yeah, done the same - massive savings to be had. 1951 chevrolet serial numbers. Refurbished is technically 'new'. It'll be like new, basically whatever is damaged will be replaced and look 'new' to the customer. See, it is NOT 'technically new'. It may well be 'as good as new', but saying 'technically new' is not correct. Not arguing, just was confused by your original statement. Surface Book Serial NumberNew is not the same thing as 'look new'. Can you imagine a car dealer telling you it's a 'new' car even though it's a 'look new' car? This just open a can of worms. To your other question: I almost never buy refurbished (unless new is unavailable) because I tend to buy things and use them for very long time and I do expect them to last. A car and a computer are two different things.
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